If you should need to return an item all qualified returns must follow RMA return procedures.

1. All returns must be made within 30 days of invoice date.
2. You must get an RMA before returning an item (NOT ALL ITEMS ARE RETURNABLE)
3. All qualified returns will incur a 20% re-stock fee, unless a mistake was made by Spa Parts Depot or the part ordered was incorrect and the intent is to order the correct part.
4. All authorized returns must be shipped prepaid and carefully boxed.
5. You may use any carrier, but we highly recommend insuring your return and get a tracking #.
6. Shipping charges will only be refunded in the event of a Spa Parts Depot error

Non-returnable items:

• Used items
• Special orders
• Spa Cover (Please double check your measurements to make sure they are correct as we will have it made per your measurements)
• Transformers / Power Supples
• Sensors
• Topside Control
• Circuit boards which have been installed can NOT be returned. If the board ordered was incorrect and the intent is to order the correct one it can be exchanged for the correct board with out the restock fee.
• Mechanical parts such as Time Clocks, Contactors, Relays, Thermostats, Hi-Limits, etc.